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امداد و نجات، جلد ۱۳، شماره ۱، صفحات ۳۱-۴۱
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عنوان انگلیسی Designing a Model of Organizational Citizenship Behavior from a Social Perspective in the Iranian Red Crescent Society
چکیده انگلیسی مقاله INTRODUCTION: A good organizational citizen is a thought and idea that includes various behaviors of employees such as accepting and assuming additional duties and responsibilities, following organizational rules and procedures, maintaining and developing a positive attitude, being patient, and tolerating dissatisfaction and problems in the workplace. The increase in the level of organizational citizenship behavior (OCB) in the organization makes the organization an attractive environment for work. In other words, the desired level of OCBs affects the improvement of the performance of employees and, in general, the organization. The Iranian Red Crescent Society is one of the human-centered organizations, and observing the indicators of citizenship behavior is one of the effective factors in the success of its performance. Therefore, this study aimed to investigate the OCB from a social perspective in the Iranian Red Crescent Society. METHODS: The present applied study was conducted based on an exploratory qualitative approach. The statistical population of this study consisted of all managers and employees of the Iranian Red Crescent Society. The required data were collected using in-depth semi-structured interviews, which reached saturation after holding 14 interviews. To analyze the data, content analysis, meta-synthesis, and fuzzy Delphi methods using grounded theory were applied. The MAXQDA software (version 10) was used in the theory analysis process. FINDINGS: In this study, the results were classified into 78 concepts, 14 sub-criteria, and 2 main criteria, including the dimensions of citizenship behavior and the consequences of citizenship behavior. The most important dimensions of OCB consisted of the categories of helpful behaviors, individual creativity, organizational obedience, organizational loyalty, chivalry, civic virtue, and personal growth. CONCLUSION: The results of data analysis showed that the categories of increasing performance productivity and effectiveness, promoting positive relationships among employees, boosting efficiency in resource allocation, reducing maintenance costs, creating the necessary flexibility for innovation, improving customer service, using rare resources effectively were the most important consequences of observing OCB from a social perspective in the IRCS.
کلیدواژه‌های انگلیسی مقاله Citizenship Behavior, Content Analysis, Fuzzy Delphi Technique, Organization, Red Crescent
نویسندگان مقاله مهدی وکیلیان | Mehdi Vakilian Sayyah
Organizational Behavior, Department of Public Administration, Faculty of Literature and Humanities, Islamic Azad University, Chalous Branch, Mazandaran, Iran


حسنعلی آقاجانی | Hassan Ali Aghajani
Department of Public Management, Mazandaran University, Mazandaran, Iran


علی آقااحمدی | Ghorban Ali Agha Ahmadi
Department of Public Administration, Faculty of Literature and Humanities, Islamic Azad University, Chalous Branch, Mazandaran, Iran


| Maryam Rahmaty
Department of Public Administration, Faculty of Literature and Humanities, Islamic Azad University, Chalous Branch, Mazandaran, Iran
نشانی اینترنتی http://jorar.ir/browse.php?a_code=A-10-621-2&slc_lang=fa&sid=1
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زبان مقاله منتشر شده fa
موضوعات مقاله منتشر شده سایر موارد مرتبط با بحران، حوادث وامدادونجات
نوع مقاله منتشر شده پژوهشی
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