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Bulletin of Emergency and Trauma، جلد ۹، شماره ۳، صفحات ۱۳۸-۱۴۴
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عنوان انگلیسی A Comparative Study of the Registry System effect on Patients Satisfaction Rate in Two Emergency Department Settings
چکیده انگلیسی مقاله Objective: To assess the patient’s satisfaction rate during two distinct registry procedures in the emergency department. Methods: A cross-sectional study was conducted in educational hospitals with a high volume of patient’s admission in Tabriz-Iran and Erzurum-Turkey. In this study, we used a Press Ganey questionnaire as a data collection tool that was filled out with patients or their companions before discharging or referred to other areas (wards). Finally, data were analyzed by using SPSS software version 16. Results: The included patients were from three-admission time courses includes morning, evening, and night shifts. The present study results indicated that the total satisfaction score was two scores higher than the classic one (p < 0.001) in the model registry system. Furthermore, the findings of the current study interestingly showed a correlation between satisfaction rate and education level as well as patient’s location. Thus, patients with moderate education levels had a higher satisfaction rate in urban regions when compared with rural regions and higher/lower education levels (p=0.03). Conclusion: Patients’ satisfaction rate with multiple variables can be improved by designing an appropriate registry procedure.
کلیدواژه‌های انگلیسی مقاله Satisfactory rate, Emergency services, Patient admission, Health care quality
نویسندگان مقاله Orhan Delice |
Emergency Medicine Department, Regional Research and Education Hospital, Erzurum, Turkey

Samad Shams Vahdati |
Emergency Medicine Research Team, Tabriz University of Medical Sciences, Tabriz, Iran

Senol Arslan |
Emergency Medicine Department, Regional Research and Education Hospital, Erzurum, Turkey

Alireza Ala |
Emergency Medicine Research Team, Tabriz University of Medical Sciences, Tabriz, Iran

Hossein Hosseinifar |
Evidence-Based Medicine Research Center, Tabriz University of Medical Sciences

Faride Houshmand |
Emergency Medicine Research Team, Tabriz University of Medical Sciences, Tabriz, Iran

Solomon Habtemariam |
Pharmacognosy Research Laboratories & Herbal Analysis Services UK, University of Greenwich, Chatham-Maritime, Kent ME4 4TB, UK

Aysa Rezabakhsh |
Cardiovascular Research Center, Tabriz University of Medical Sciences, Tabriz, Iran

نشانی اینترنتی https://beat.sums.ac.ir/article_47436_434197db8f46112a466cdae2bb490ffa.pdf
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