Background & Purpose: Since one of the characteristics of quality in university is the fulfillment of students 'expectations from the process of educational services, by examining the gap between students' expectations and perceptions, the quality of this process can be determined. Thus the purpose this research was assessing students' perceptions and expectations of the e-learning system in University of Kashan.
Method: The type of research was descriptive-survey and the statistical population included students of Kashan University in academic years 2020-2021, 192 ones were selected as a sample through Cochran's formula and simple random sampling. To collect the data’s used from a researcher-made e-learning pathology questionnaire consisting of 57 closed answer items in six components in terms of a five-point spectrum with a cut-off point of 3. The face and structure validity of the questionnaire were confirmed. The reliability of the questionnaire was estimated 0.93 through Cronbach's alpha coefficient. Data’s analysis was performed using SPSS 22 software at two levels of descriptive and inferential statistics.
Results: The findings showed that there is a significant difference between students' perceptions and expectations in all dimensions. Also the results showed that there is no significant difference between students' perceptions and expectations about the quality of e-learning in terms of gender and academic average.
Conclusion: The results show that in University of Kashan in the field of e-learning and its related system in all dimensions, there is a negative gap between students' expectations and their perceptions and the university should work to increase and improve the quality of educational services and create better conditions.