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Journal of Health Management and Informatics، جلد ۱۱، شماره ۳، صفحات ۱۳۰-۱۳۸
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عنوان انگلیسی The Level of the Recipients’ Satisfaction of Natural Childbirth and Caesarean Section Services in South of Iran in 2024
چکیده انگلیسی مقاله Introduction: Maternity care is among the most frequently utilized health services, and maternal satisfaction with childbirth is a key indicator for assessing the quality of healthcare delivery. Evaluating patient satisfaction helps identify areas requiring improvement to enhance care programs. This study aimed to assess the satisfaction levels of women who had undergone natural childbirth and cesarean sections in the South of Iran in 2024.
Method: The present study employed a cross-sectional design to assess the satisfaction levels of 250 pregnant women who received care at Hazrat Zainab Hospital in South Iran during the year 2024. Participants were selected using simple random sampling. Descriptive statistics were used to analyze the collected data. After receiving and compiling the relevant information through the questionnaire, the data were processed using ANOVA in Excel 2016, SPSS version 23.
Results: The results of this study indicated that patients were satisfied in the delivery department. The average satisfaction level for natural delivery services was 62%, with the highest satisfaction reported for doctors at 67% and the lowest for department cleanliness at 38%. The average satisfaction level for cesarean delivery services was 76%, where the highest satisfaction was also for doctors at 80%, while the lowest was for the training of pre-operative personnel at 40%. Additionally, education significantly influenced patient satisfaction (p≤0.05).
Conclusion: The findings of this study indicated that training experienced personnel significantly enhanced patient satisfaction. This underscores the importance of investing in staff training and development to improve the overall patient experience.
کلیدواژه‌های انگلیسی مقاله Satisfaction,women,Childbirth,Health
نویسندگان مقاله Milad Ahmadi Marzaleh |
Assistant Professor, Department of Health in Disasters and Emergencies, Shiraz University of Medical Sciences, Shiraz, Iran

Zahra Farahmandfar |
, School of Health Management and Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran. Email: farahmandzahra038@gmail.com

نشانی اینترنتی https://jhmi.sums.ac.ir/article_50548_ddb733799a9846903b5b887759b6ce1f.pdf
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