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Health Education and Health Promotion، جلد ۱۱، شماره ۱، صفحات ۱۳۳-۱۳۹
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عنوان انگلیسی Factors Influencing the Decision-making Deferral of Patients to Choose the Appropriate Hospital
چکیده انگلیسی مقاله Aims: The patient decision-making process can become lengthy and overwhelming. Procrastination in visiting a hospital can have adverse effects on a patient's health. This study aimed to investigate how attitudinal ambivalence affects psychological discomfort and choice deferral in hospital selection. Additionally, the study explores the role of information novelty in reducing choice deferral and accelerating patient decision-making.
Instruments & Methods: This research employed a quantitative approach using a causal study to examine the relationships among variables. The purposive sampling method was used to obtain data based on certain criteria. Data were collected through a questionnaire distributed to patients. The research sample consisted of 385 respondents from private hospitals in Indonesia. Hayes PROCESS Macro software was used to investigate the relationships between variables.
Findings: The attitudinal ambivalence affected psychological discomfort (t=2.737; p=0.0001) and choice deferral (t=4.295; p=0.0001). The psychological discomfort influenced choice deferral (t=3.109; p=0.0001). The psychological discomfort had a mediation role in the effect of attitudinal ambivalence on choice deferral (t=10.678; p=0.0001). Information novelty reduced the effect of attitudinal ambivalence on psychological discomfort (t=2.653; p=0.003) and choice deferral (t=2.243; p=0.013). Finally, Information novelty weakened the effect of psychological discomfort on choice deferral (t=2.876; p=0.011).
Conclusion: Limited information can lead to information asymmetry, which can encourage attitudinal ambivalence and psychological discomfort. Providing comprehensive information to patients through digital media can help reduce anxiety and enhance their treatment experience in the hospital.
کلیدواژه‌های انگلیسی مقاله Attitudinal Ambivalence,Psychological Discomfort,Choice Deferral,Information Novelty
نویسندگان مقاله S. Martono |
Department of Management, Faculty of Economics, Universitas Negeri Semarang, Semarang, Indonesia

A. Yulianto |
Department of Management, Faculty of Economics, Universitas Negeri Semarang, Semarang, Indonesia

A.P. Wijaya |
Department of Management, Faculty of Economics, Universitas Negeri Semarang, Semarang, Indonesia

A.B. Aziz |
Department of Management, Faculty of Business and Management, Universiti Teknologi Mara (UiTM), Selangor, Malaysia

M.S.B. Abdullah |
Department of Management, Faculty of Business and Management, Universiti Teknologi Mara (UiTM), Selangor, Malaysia

R.B. Abu Karim |
Department of Management, Faculty of Business and Management, Universiti Teknologi Mara (UiTM), Selangor, Malaysia

M.S.B. Abdul Kadir |
Department of Management, Faculty of Business and Management, Universiti Teknologi Mara (UiTM), Selangor, Malaysia

Z.B.M. Hanapiyah |
Department of Management, Faculty of Business and Management, Universiti Teknologi Mara (UiTM), Selangor, Malaysia

I. Najihah |
Department of Management, Faculty of Business and Management, Universiti Teknologi Mara (UiTM), Selangor, Malaysia

نشانی اینترنتی https://hehp.modares.ac.ir/article_2403_1bd00974c3022eb96d4bb13ecf519480.pdf
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