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International Journal of Travel Medicine and Global Health، جلد ۴، شماره ۲، صفحات ۶۵-۶۸

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عنوان انگلیسی Satisfaction of Supplementary Insurance and Medical Services during Trips in War Survivors and their Families
چکیده انگلیسی مقاله Introduction: During trips the imposed costs are aggravated due to time and financial limits, not being familiar with treatment centers that are covered by the insurances and charges for accommodation. Insurance, especially supplementary treatment services insurance can be an appropriate solution to decrease these costs. These kinds of insurances cover a range of services including outpatient services to hospitalization and even sometimes unlimited services. The purpose of this study was to evaluate the satisfaction of war survivors and their families under the cover of supplementary insurance from medical care during trips. Methods: This study was cross -sectional descriptive. The size of studied population was 77 people from war survivors and their families who were assessed by a provided questionnaire in 2015. The including criteria was war survivors and their families under the cover of Veterans and Martyrs Affair Foundation (VMAF) and supplementary insurance war survivors. The prepared questionnaire included two sections; the first section was included the personal indications and the second section included satisfaction evaluations. Results: The prevalence of using medical care during trips in war survivors and their families was 2.72% and using medical care with supplemental insurance in trips was 1.5%. The obtained results from the questionnaires revealed that the highest satisfaction on medical care services and its distance belongs to the veterans' families with the mean of 4.57and 4.27, respectively. In the subject of taking back the costs, martyrs’ families were the least satisfied with the mean of 2.17. A significant relationship was found between sex and distance of the medical care services in trips (p=0.046). Men had more satisfaction compared to women. Finally it can be mentioned that there was not a significant relationship between client group and distance of medical care services during trips (p=0.067). Conclusion: According to the results, affording the costs and paying them back by the insurance company needs modifications.
کلیدواژه‌های انگلیسی مقاله Travel, Insurance, Satisfaction, Medical Services

نویسندگان مقاله محمدرضا سروش |
janbazan medical and engineering research center jmerc , tehran, iran

بتول موسوی |
prevention department, janbazan medical and engineering research center jmerc , tehran, iran

فرزانه مفتون |
health services management group of health metrics research center, iranian institute for health sciences research, acecr, tehran, iran

کاظم محمد |
epidemiology and statistical department, health faculty, tehran university of medical sciences, tehran, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی تهران (Tehran university of medical sciences)

زهره گنج پرور |
janbazan medical and engineering research center jmerc , tehran, iran


نشانی اینترنتی http://www.ijtmgh.com/article_33013_0a51f340c9fd5c339e333bb57e5d3eda.pdf
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