این سایت در حال حاضر پشتیبانی نمی شود و امکان دارد داده های نشریات بروز نباشند
Journal of Research in Medical Sciences، جلد ۲۱، شماره ۳، صفحات ۰-۰
عنوان فارسی
چکیده فارسی مقاله
کلیدواژه‌های فارسی مقاله
عنوان انگلیسی Factors affecting the quality of hospital hotel services from the patients and their companions’ point of view: A national study in Iran
چکیده انگلیسی مقاله Background: The hospitality design of a hospital is a complex process that depends on careful planning, systematic thinking, and consideration of various factors. This study aimed to determine the viewpoints of patients and their relatives on factors affecting hospital hotel services in Iran in 2015. The results of this study can be used to design a suitable model for the assessment and improvement of hospitality service quality. Materials and Methods: In this cross-sectional descriptive study, 10 hospitals of Iran were included.The subjects of the study included 480 patients and their companions from different internal and surgical wards. Simple random sampling method was performed at the hospitals, where patients were selected through stratified sampling based on hospital wards,and in each ward, through systematic sampling based on the bed numbers. A researcher-made questionnaire was used as the study tool which was developed through reviewing the literature and opinions of experts. Its internal reliability was determined based on Cronbach’s alpha coefficient (? =0.85). Results: In reviewing the eleven aspects of hospital hotel services regarding the patients’and their companions’ viewpoint, services related to all aspects, whether human, economic, operational, personnel identification,safety, health care services, physical, clinical welfare, cultural, patient guidance, or public welfare services, received mean scores of higher than three (out of five). Conclusion: The present study showed that in the patients’ and their companions’ viewpoint, factors affecting hospital hotel services in the country are very important. The tool used in this study can be a criterion for assessing the status of the hotel services of the country’s major hospitals, so accordingly, the assessment and improvement of the existing conditions can be possible.
کلیدواژه‌های انگلیسی مقاله Hospital, patients, quality
نویسندگان مقاله سید مجید شیرزادی | seyed majid shirzadi


پوران رییسی | pouran raeissi


امیر اشکان نصیری پور | amir ashkan nasiripour


سید جمال الدین طبیبی | seyed jamaleddin tabibi


نشانی اینترنتی http://jrms.mui.ac.ir/index.php/jrms/article/view/10453
فایل مقاله فایلی برای مقاله ذخیره نشده است
کد مقاله (doi)
زبان مقاله منتشر شده en
موضوعات مقاله منتشر شده
نوع مقاله منتشر شده Original Articles
برگشت به: صفحه اول پایگاه   |   نسخه مرتبط   |   نشریه مرتبط   |   فهرست نشریات